FAQ

How can I contact Sanderlak?

Our client services team is available to assist you Monday through Friday, from 9 AM to 6 PM EST, excluding major holidays. For inquiries, please get in touch with us at inquiry@sanderlak.com.

Where are your stores located?

At present, Sanderlak is available exclusively online. Beginning December 2025, our collections will be offered through select retail partners, including SSENSE, Net-a-Porter, Moda Operandi, Bergdorf Goodman, and Saks Fifth Avenue.

Is the website ADA Compliant?

Sanderlak.com is committed to adhering to current Web Accessibility Guidelines (ADA Compliance) in our ongoing efforts to provide an accessible website for all users. For more info, contact us at inquiry@sanderlak.com.

Where can I find care instructions?

Care instructions for each garment are thoughtfully provided under the ‘Details’ tab on its respective product page, offering guidance to help preserve the integrity, craftsmanship, and longevity of your piece.

Where can I find size and fit details?

Comprehensive size guides and tailored fit details are available on each product page to assist in selecting the most suitable silhouette. For personalized guidance or additional questions, our client services team is pleased to help at inquiry@sanderlak.com.

Where are Sanderlak products made?

Every Sanderlak garment is crafted in Europe or the United States. We are committed to transparency, quality, precision, and responsible production; the provenance of each piece is noted under the ‘Details’ tab on its respective product page.

When will my order ship?

Orders are typically processed within 24 to 48 hours of placement and dispatched according to the selected shipping method. Kindly note that processing times are distinct from transit times, and while we strive for efficiency, we unfortunately cannot promise same-day processing.

Where is my order shipping from?

All orders are fulfilled and shipped from our brand headquarters in New York City, NY.

Why am I receiving multiple deliveries for the same order?

While we strive to consolidate all items from your order into a single shipment, certain circumstances may require separate fulfillment. In such instances, you will receive individual tracking information as each package is dispatched.

How do I track my order?

Tracking information will be provided upon dispatch of your order. Should your items be shipped separately, you may receive multiple notifications that correspond to each shipment.

Can I ship to a P.O. box or APO/FPO address?

We are unable to ship to P.O. box or APO/FPO addresses.

What is Sanderlak's return policy?

Please review the details of our return policy here.

How do I return a gift?

To initiate a return for a gift, kindly contact us at inquiry@sanderlak.com, and please provide the original order number. We will gladly issue a store credit corresponding to the original purchase amount.

Can I amend my order once it has been placed?

To safeguard the cardholder’s security, we are unable to modify or cancel orders once they have been submitted.

What if an item is sold out?

We are happy to keep your details should there be a restock of a sold out style; please contact us at inquiry@sanderlak.com.

When will my payment be processed?

Payment is taken at the time an order is placed.

What payment types are accepted?

We accept the following payment methods: credit cards (Visa, MasterCard, American Express, and Discover), PayPal, Shop Pay, and Sanderlak.com store credit.

Can I purchase a gift card?

No, we are unable to offer gift cards at the present time.